5 Whys…

imageHave you ever faced an issue or problem, and for the life of you, couldn’t figure it out?  I think this tool might help…

The 5 Whys is a technique used in engineering, but has almost universal application-especially when human factors or interaction are involved.

By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of symptoms which can lead to the root cause of a problem. Very often the ostensible reason for a problem will lead you to another question. Although this technique is called “5 Whys,” you may find that you will need to ask the question fewer or more times than five before you find the issue related to a problem.

How to Complete the 5 Whys…

  1. Write down the specific problem. Writing the issue helps you formalize the problem and describe it completely. It also helps a team focus on the same problem.
  2. Ask “Why” the problem happens and write the answer down below the problem.
  3. If the answer you just provided doesn’t identify the root cause of the problem that you wrote down in Step 1, ask “Why” again and write that answer down.
  4. Loop back to step 3 until the team is in agreement that the problem’s root cause is identified. Again, this may take fewer or more times than five “Whys.”

EXAMPLE…

Problem Statement: You are on your way home from work and your car stops in the middle of the road.

1. Why did your car stop?
– Because it ran out of gas.

2. Why did it run out of gas?
– Because I didn’t buy any gas on my way to work.

3. Why didn’t you buy any gas this morning?
– Because I didn’t have any money.

4. Why didn’t you have any money?
– Because I lost it all last night in a poker game.

5. Why did you lose your money in last night’s poker game?
– Because I’m not very good at “bluffing” when I don’t have a good hand.

Quote to remember:

“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.”  ~Edward Hodnett

Please leave a Comment if this tool helps you!  Consider leaving an example to help others…

 

Advertisements

About richardkrolljr

Welcome to my Blog! My name is Richard Kroll Jr. I have an extensive and varied background in business, education, ministry, and leadership development. Earlier in my career I was a sales trainer and motivational speaker. Not too long after starting my career, I served in upper management in the advertising and publishing industry. In an effort to express my faith in my vocation, I became a teacher and eventually a principal, educational consultant, and executive director; starting and improving schools in every conceivable educational model; domestically and internationally. I have served as a senior pastor of several churches and as a missionary in the United States, Africa, Turkey, India, Mexico, Bahamas, Haiti and Costa Rica. I am dedicated to using my gifts and talents in the area of business, education, ministry and leadership development because I can combine my faith, heart for people, and business acumen to help others have fun, make money, and make a difference in their lives and the lives of others. Helping marketplace leaders understand how their gifts and talents can be used to bring the Kingdom of God to the Seven Mountains of Influence is a message that the world needs to hear. The world also needs an advocate for freedom- religious, economic and political freedom. My unique blend of humor, passion and “straight-to-the-heart” teaching style makes me an in demand speaker in just about every conceivable setting. My well researched material and thought-provoking messages resonates with every audience I serve!
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s